Custom alerts and data visualization let you quickly identify and prevent performance bottlenecks and technical disruptions that impact your online store.
Slow-loading product pages during holiday sales. Payment gateways timing out at checkout. Customers abandoning shopping carts and heading to competitors. Sound familiar? When e-commerce website performance issues strike, they directly impact your bottom line—lost revenue, damaged reputation, and frustrated customers who may never return.
Paessler PRTG cuts through these challenges by giving you real-time visibility into your e-commerce infrastructure before issues become critical. Monitor response times, server health, and API functionality to identify bottlenecks before they affect customers. Stop discovering problems through customer complaints and start preventing them with comprehensive technical monitoring that protects your online store's revenue stream.
PRTG delivers complete visibility into your e-commerce site infrastructure, helping you maintain optimal performance while supporting uninterrupted shopping experiences. Our unified monitoring approach simplifies oversight across web servers, databases, payment systems, and cloud services.
Website performance issues can directly impact conversion rates and user experience. PRTG continuously monitors real-time metrics like page load times, server response times, and API availability, allowing you to identify potential issues early. Custom thresholds alert you when performance metrics approach critical levels, prompting proactive resolution before disruptions affect customer satisfaction and your e-commerce business.
Maintaining e-commerce platform reliability requires comprehensive performance monitoring of all technical components. PRTG automatically tracks the health of web servers, databases, and third-party integrations, allowing you to verify all systems function properly. With customizable dashboards, you can easily visualize performance across your entire e-commerce stack and make informed decisions about infrastructure improvements.
When e-commerce systems fail, quickly identifying the root cause is essential. PRTG provides end-to-end visibility into your technical environment with dependency mapping, including connections between systems. The correlation between different metrics helps pinpoint whether issues stem from web servers, database performance, or third-party API limitations, helping you meet your service-level agreements (SLAs).
Diagnose network issues by continuously tracking website performance and technical metrics. Show response times, server health, and other key metrics in real time. Visualize monitoring data in clear graphs and dashboards to identify problems more easily. Gain the overview you need to troubleshoot server performance issues and infrastructure problems before they impact your bottom line.
Live webserver performance data in PRTG
Device tree view of the complete monitoring setup
Custom PRTG dashboard for keeping an eye on the entire IT infrastructure
Live traffic data graph in PRTG
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network monitor”
“The real beauty of PRTG is the endless possibilities it offers”
“PRTG Network Monitor
is very hard to beat”
PRTG transforms complex technical data into actionable insights, helping IT teams maintain peak performance while supporting your e-commerce platform's reliable shopping experience 24/7.
PRTG provides extensive coverage of e-commerce infrastructure through diverse sensor types. Monitor web server performance to maintain fast page load times, database response times to keep product searches snappy, and payment gateway availability for consistent transactions. Track network bandwidth to identify potential bottlenecks during high-traffic periods like flash sales or holiday shopping seasons.
Effective e-commerce monitoring requires knowing when technical metrics approach critical levels. PRTG allows you to set custom thresholds for all monitored components, with multiple notification levels for escalating issues. Configure warning thresholds for early notification and error thresholds for situations requiring immediate attention via email, push notifications, or ticketing systems to help you prioritize your response.
Different team members need different views of e-commerce performance data. PRTG's customizable dashboards allow you to create specific views for various stakeholders. Technical staff can access detailed metrics, while management can view high-level uptime trends and performance reports with live status information to support informed decisions about your online store.
PRTG comes with more than 250 native sensor types for monitoring your entire on-premises, cloud, and hybrid cloud environment out of the box. Check out some examples below!
The HTTP Full Web Page sensor monitors the full download time of a web page including assets such as images. In the background, it opens the web page in a browser instance to perform the measurement. It can show the following:
The HTTP Transaction sensor monitors an interactive website, such as a web shop, by performing a transaction using a set of HTTP URLs. The sensor monitors whether logins or shopping carts work properly. It can show the following:
The SSL Certificate sensor monitors the certificate of a Secure Sockets Layer (SSL)/Transport Layer Security (TLS) secured connection. It can show the following:
The REST Custom v2 sensor queries a REST API endpoint and maps the JSON or XML result to sensor values. It can show the following:
The MySQL v2 sensor monitors a database on a MySQL server and executes a query. It can show the following:
See the PRTG Manual for a list of all available sensor types.
Custom alerts and data visualization let you quickly identify and prevent performance bottlenecks and technical disruptions that impact your online store.
PRTG is set up in a matter of minutes and can be used on a wide variety of mobile devices.
“Excellent tool for detailed monitoring. Alarms and notifications work greatly. Equipment addition is straight forward and server initial setup is very easy. ...feel safe to purchase it if you intend to monitor a large networking landscape.”
Partnering with innovative IT vendors, Paessler unleashes synergies to create
new and additional benefits for joined customers.
Combining their tools to a powerful solution for advanced analysis and automation, KnowledgeRiver and Paessler enable IT teams to ensure best performance for their infrastructure and networks.
UVexplorer integrates tightly with PRTG to bring fast and accurate network discovery, detailed device inventory, and automatic network mapping to the PRTG platform.
Asset visibility is a big problem for many IT teams. Not having an accurate inventory of tech assets is inefficient, costly and a potential security risk.
Real-time notifications mean faster troubleshooting so that you can act before more serious issues occur.
Network Monitoring Software – Version 25.2.106.1114 (July 2, 2025)
Download for Windows and cloud-based version PRTG Hosted Monitor available
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PRTG offers comprehensive website monitoring capabilities specifically valuable for e-commerce businesses. Unlike specialized tools that focus on single aspects, PRTG provides unified monitoring across your entire infrastructure. While some providers charge per feature, PRTG's pricing is based on sensors, making it cost-effective for monitoring your complete e-commerce stack from servers to applications.
While PRTG focuses on technical monitoring rather than user experience tracking, it helps maintain the infrastructure that supports positive customer experience. By ensuring fast page load times, reliable checkout processes, and consistent application performance, you create the technical foundation for satisfied customers. Technical reliability directly impacts customer retention and conversion rates.
PRTG and Google Analytics work together to give you a complete picture of your e-commerce performance. While Google Analytics tracks user behavior, bounce rates, and conversion metrics, PRTG monitors the technical infrastructure supporting those interactions. When you notice unusual patterns in user data, PRTG can help determine if technical issues are contributing to problems like abandoned carts or high bounce rates.
Yes, PRTG helps retailers benchmark their infrastructure against expected traffic loads. By analyzing historical performance data, you can identify potential bottlenecks before major shopping events. PRTG's monitoring capabilities allow you to test your e-commerce platform's capacity and ensure your infrastructure can handle increased traffic during peak shopping periods, helping prevent revenue loss from technical failures.
PRTG helps identify potential security vulnerabilities in your e-commerce infrastructure by monitoring for unusual patterns in network traffic and server behavior. The SSL Certificate sensor ensures your security certificates remain valid—critical for maintaining customer trust and secure transactions. While PRTG is not a dedicated security tool, it complements your security strategy by ensuring your infrastructure remains properly configured and monitored.
PRTG's pricing is based on the number of sensors you need, not the features you use. This makes it cost-effective for e-commerce businesses of all sizes. Each component you monitor (like a web server, database, or API) typically requires multiple sensors. PRTG offers various license sizes to accommodate growing e-commerce businesses, with options starting from 500 sensors up to unlimited monitoring capabilities.
In PRTG, “sensors” are the basic monitoring elements. One sensor usually monitors one measured value in your network, for example the traffic of a switch port, the CPU load of a server, or the free space on a disk drive. On average, you need about 5-10 sensors per device or one sensor per switch port.
Paessler conducted trials in over 600 IT departments worldwide to tune its network monitoring software closer to the needs of sysadmins. The result of the survey: over 95% of the participants would recommend PRTG – or already have.
Paessler PRTG is used by companies of all sizes. Sysadmins love PRTG because it makes their job a whole lot easier.
Bandwidth, servers, virtual environments, websites, VoIP services – PRTG keeps an eye on your entire network.
Everyone has different monitoring needs. That’s why we let you try PRTG for free.
