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  1. Home>
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  3. How-to Guides>
  4. How to find the right support resource for a PRTG issue
PRTG Logo

How to find the right support resource for a PRTG issue

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product overview

Finding the right support resource: Step-by-Step Guide

Table of content
  • The Resource Center
  • The PRTG Getting started guides
  • The PRTG FAQ
  • The PRTG Manual
  • The Paessler Knowledge Base
  • The PRTG Sensor Hub
  • The PRTG Support team

Pretty sure you know the answer to the great question of life, the universe and everything.

However, you may find yourself in the unfavorable position that "42" does not fully help you with using PRTG.

In this case, we can offer you 7 PRTG support resources.

Bring your monitoring experience to the next level with PRTG

Get full visibility with real-time dashboards, alerts, and customizable sensors

Free download
PRODUCT OVERVIEW

The Resource Center

In our Resource Center you will find a lot of our content for download – including white papers, scripts, cheat sheets, free ebooks, and email courses. It is content that we have created over the years, all in one place for you.

Feel free to visit our Resource Center and get the content of your choice.

PRTG Website Resource Center
PRTG Website Resource Center
PRTG Website Get Started guides
PRTG Website Get Started guides

The PRTG Getting started guides

To make it easy for you to get started with PRTG, we have prepared an extensive collection of PRTG Getting Started Guides that build on each other.

From the installation and configuration, to the explanation of all software modules and the debugging options, you get to know how to work with PRTG in detail.

The PRTG FAQ

No website is complete without an extensive Frequently Asked Questions section.

Whenever you have a question before, while, or after buying PRTG, we will answer it for you in the FAQ section.

PRTG Website FAQ
PRTG Website FAQ
PRTG Website manual
PRTG Website manual

The PRTG Manual

If you already use PRTG, we recommend our online manual. You once might have preferred to download software manuals in PDF format. That was great until the next version change.

You do not have to worry about missing any new feature if you use our complete, well-structured online PRTG User Manual.

The Paessler Knowledge Base

The Paessler Knowledge Base is a treasure trove of information. Over the years, our customer support team, together with the PRTG community, has built up a huge collection of knowledge.

Whenever you have a question you can't find an answer to in the User Guide, look at our Knowledge Base.

PRTG Website Knowledge Base
PRTG Website Knowledge Base

PRTG makes monitoring as easy as it gets

Custom alerts and data visualization let you quickly identify and prevent all kinds of issues

Free download
PRODUCT OVERVIEW
PRTG Website Sensor Hub
PRTG Website Sensor Hub

The PRTG Sensor Hub

In our PRTG Sensor Hub you will find free, useful scripts, plugins and add-ons for PRTG – written by Paessler employees and dedicated PRTG users around the world.

Our sensor hub is constantly being expanded and updated — check back regularly to make sure you don't miss anything!

The PRTG Support team

Of course you can contact our excellent PRTG Support team at any time. Our service teams strive to respond within one business day (Monday – Friday).

Depending on whether you have technical questions about using Paessler PRTG, would like to use in the future, or have a general question — our support and customer service teams will be happy to help you.

PRTG Website Support
PRTG Website Support
PRTG Logo

Start monitoring your IT infrastructure for free with PRTG and see how it can make your network more reliable and your job easier.

Free download
PRODUCT OVERVIEW

Products

  • Paessler PRTG
    Paessler PRTGMonitor your whole IT infrastructure
    • PRTG Network Monitor
    • PRTG Enterprise Monitor
    • PRTG Hosted Monitor
    • PRTG extensions
      Extensions for Paessler PRTGExtend your monitoring to a new level
  • Icon Features
    FeaturesExplore all monitoring features

Monitoring with PRTG

  • Network monitoring
  • Bandwidth monitoring
  • SNMP monitoring
  • Network mapping
  • Wi-Fi monitoring
  • Server monitoring
  • Network traffic analyzer
  • NetFlow monitoring
  • Syslog server

Useful Links

  • PRTG Manual
  • Knowledge Base
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  • PRTG Support
  • PRTG Consulting
  • PRTG Feedback & Roadmap

Contact

Paessler GmbH
Thurn-und-Taxis-Str. 14, 
90411 Nuremberg 
Germany

[email protected]

+49 911 93775-0

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